Welcome - there's nothing to see here right now...
Adding a blog does not mean having a blog. Will I be any different to the hoards of people who never write anything at all - ever? Watch this space.
Things we'll cover
The worst advertising on the planet and why it should be stopped at all costs.
Customer service
Why isn't there enough of it? We try to find out why so many people are missing what we believe is a simple opportunity.